For a long time, I would advise people never to hold emotionally charged conversations by email, because the lack of nonverbal or even vocal cues in a typed message remove too much crucial information from the communication.

My thinking is a little more nuanced now, and it’s useful to consider both the benefits and the shortcomings of email, especially when you’re trying to work through an interpersonal conflict. If you’re feeling angry, anxious or overly negative about a problem with another person, you should consider some of the unique aspects of email and decide whether this method of communication is right for your situation.

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